TransIT Service: Vehicle Routing for Sales and Customer Service

Mobile sales and customer service employees handle from just a few to dozens of orders a day, depending on the problems involved. In order to deploy the employees in the most efficient way possible, the proportion of the total work time taken up by driving should be as little as possible. This is just where the software system TransIT Service comes in. It facilitates the optimal combination of service orders into routes. If you consider an individual order it is not only the qualification of the employee involved but also the priority of the order that is important. TransIT Service was specially developed in order to meet the particularities in sales and customer service, so the system facilitates i.a.: 

• the automatic adjustment between the requirements of the order and the qualification of the employee
• the individual maintenance of information about work times, holidays and work permits
• taking into consideration the attendance times and appointment requests of customers
• the processing of orders necessitating the presence of several employees on the customer's premises
• establishing an employee's place of residence as the starting point or destination of a route

Through using TransIT Service the following goals among others can be achieved:

• a drastic reduction of the planning effort by IT support and optimisation functionality
• a rise in the efficiency of the planning process, that means that more orders can be carried out in a given period of time
• reduction of the average waiting time per customer
• reduction in costs through optimised routes
• verification and documentation of all planning results
• flexible analysis of the planning results and determination of key figures (KPIs)

As a variant of our planning system TransIT, TransIT Service naturally offers you the same scale of functionalities, consisting of: geo-coding of locations, mapping locations and routes, interactive routing on the map, the flexible evaluation of planning results and many other services.